Terms of Service

Effective date: [DATE]

These Terms are an agreement between you and ISEMI COMPANY LTD, a company registered in Vietnam ("we", "us"), for Queen Below (the "Game"). When you first open the Game, we ask you to accept these Terms and our Privacy Policy. If you do not agree, do not play.

1. Who can play

You must be at least 13 years old, or the minimum age in your country if higher. If you are under the age of majority where you live, a parent or guardian must agree to these Terms for you.

2. Your account

You sign in with Apple Game Center, Google Play Games, or as a guest on one device. You are responsible for activity on your account. A guest account exists only on that device: if you delete the Game or change devices before linking Game Center or Google Play Games, your empire, including items you bought, may be lost and we cannot restore it. We will ask you to link Game Center or Google Play Games before your first purchase. Progress and purchases cannot currently be moved between iOS and Android. One empire per account per realm.

3. The Game is a license, not a sale

We give you a personal, non-exclusive, non-transferable, revocable license to play the Game for your own entertainment. We own the Game, its content and all virtual items. You may not copy, modify, reverse engineer, resell or exploit the Game or any part of it, except where the law expressly allows.

4. Virtual currency and items

The Game may offer a virtual currency ("Amber") and virtual items, earned in play or bought with real money.

• They have no real-world value, cannot be exchanged for money, and cannot be sold, traded or given to other players or accounts.
• They are a license to use content in the Game, not property you own.
• Purchases are made through Apple or Google. If you live in the EU or the UK, you have a 14-day right of withdrawal, but you lose it once delivery of the purchased content starts with your express consent and your acknowledgement that you lose this right. You give that consent when you confirm the purchase. Your statutory rights for faulty content are not affected. Refund requests go to Apple or Google under their policies.
• Purchased Amber does not expire.
• Some things can be lost through normal play: for example, food stolen in a raid after a supply pack is opened, or a general who stays in the Graveyard for more than 7 days without being revived (including generals obtained from purchases). The Game warns you before this happens.
• If you do not play for 30 days, your nest is removed from the map to free space. Your account, Amber, inventory, generals and VIP days are kept, and you can found a new nest when you return.
• We may change, rebalance or remove virtual items and prices, but we will not remove an item you bought without giving you equal value, unless your account is suspended for breaking these Terms.
• There are limits on how much of some items can be bought each week.
• VIP cards (7 or 30 days) are one-time purchases, not subscriptions: they give their benefits only for that period and do not renew automatically. Daily rewards reset at 00:00 UTC and must be claimed in the Game on that day; unclaimed days are not carried over. Buying another card adds its days to the current period.

5. General summon wheel (random items)

Some events include a summon wheel that gives random rewards. Before you spin, the Game shows the odds of every reward, including the chance of each general for "random general statue" rewards, and the guarantee rules (the Odds button). The same odds are published on our website while the wheel is offered. Odds do not change based on how much you spend or play. Each event allows at most 200 spins, including free spins, and you can see your summon history for 30 days. The wheel is not offered in Belgium, Brazil or other countries where paid random items are not allowed; availability depends on the country of your App Store or Google Play account. Players under 16 can't use paid spins; free spins still work. Results are decided by our servers.

6. Playing fair and behaving well

We have zero tolerance for objectionable content and abusive users. Content that breaks these rules is removed, and players who post it are muted or banned. We review reports, aiming to act within 24 hours.

You agree not to:

• cheat, use bots, modified clients, exploits or unauthorized software, or interfere with the servers;
• create or use several accounts to gain an advantage, or share or sell accounts;
• buy, sell or trade accounts, items or services for real money outside the Game;
• harass, threaten, insult or discriminate against others, or post sexual, violent, hateful or illegal content;
• impersonate others, including staff, or try to obtain other players' accounts or personal information;
• advertise, spam or scam;
• use empire or alliance names that are offensive or misleading.

7. Moderation, our actions and complaints

We moderate content with an automatic word filter (applied to chat and to empire and alliance names) and with human review of reports. You can block players and report messages in the Game. Anyone, including people who do not play, can report illegal content to company@isemi.io.

If you break these Terms we may warn you, remove content, restrict chat, remove items gained unfairly, or suspend or close your account, depending on how serious it is. When we remove content or restrict an account, we tell you the reason and how to appeal. You can appeal by writing to company@isemi.io within 6 months, and a person will review your appeal.

Our single point of contact for authorities and users under the EU Digital Services Act is company@isemi.io (English or Vietnamese).

8. Changes and availability

The Game is a live online service. We may update, change or rebalance it, run maintenance, merge or close realms, or stop offering it. If we stop the Game for good, we will give at least 30 days' notice in the Game. When we announce that the Game will close, we will stop selling Amber and other paid items immediately, and we will provide refunds of unused paid content where the law requires. We do not promise the Game will always be available or free of errors.

9. Deleting your account

You can delete your account at any time in Settings → Account → Delete account. After a 7-day waiting period your account and everything in it, including unused Amber, items and remaining VIP days, are deleted permanently and cannot be restored or refunded. If you lead an alliance, you must hand over the Queen title first.

10. Your content

You keep any rights in the names and messages you post, and give us a worldwide, royalty-free license to host, display and moderate them as needed to run the Game. Send copyright complaints to company@isemi.io.

11. Liability

To the extent the law allows, we are not liable for losses that were not reasonably foreseeable, and our total liability to you is limited to the greater of the amount you spent on purchases in the Game in the 12 months before the claim and USD 100. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, for intentional misconduct or gross negligence, or any other liability that cannot be limited by law, including your statutory rights if digital content we supply is faulty.

12. Apple and Google

These Terms are between you and us, not Apple or Google. Apple and Google are not responsible for the Game or its support. For the iOS version: Apple has no obligation to provide maintenance or support for the Game. If the Game fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Game (if any); Apple has no other warranty obligation. We, not Apple, are responsible for any claims relating to the Game, including product liability, legal or regulatory compliance, consumer protection, and claims that the Game infringes a third party's intellectual property rights. You confirm that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them. Your use must also follow the store's own terms.

13. Changes to these Terms

We may update these Terms and will change the effective date above. For material changes we will give at least 30 days' notice in the Game, and ask you to accept where required. If you do not agree, you can stop playing and delete your account.

14. Law and disputes

These Terms are governed by the laws of Vietnam, without regard to its conflict-of-law rules. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory laws of the country where you live. You may bring a claim in the courts of Vietnam or of the country where you live; if we bring a claim against you as a consumer, we will do so only in the courts of the country where you live. Before going to court, please contact company@isemi.io so we can try to resolve the issue.

15. Availability

The Game is not offered in Vietnam or mainland China. If you obtain or use the Game from a country where it is not offered, for example by changing the country of your App Store or Google Play account, you do so on your own initiative and are responsible for complying with local laws.

16. General

If any part of these Terms is invalid, the rest remains in force. These Terms are the whole agreement between us about the Game. We may transfer them to a company that takes over the Game, without reducing your rights, and we will tell you if we do. We are not liable for delays caused by events beyond our reasonable control. If we translate these Terms, the English version applies, unless the law where you live requires otherwise.

17. Contact

ISEMI COMPANY LTD, 23 T4A Street, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City, Vietnam · company@isemi.io