Support
Something wrong, or a question the FAQ doesn't answer? We read every message.
Report a bug from the game
The fastest way: in the game, open Settings → Support → Feedback / report a bug. The game attaches your player ID, version and device, so we can find the problem without asking you again.
Write to us
Email: company@isemi.io
Please include your player ID (Settings → Account → Player ID, with a Copy button), your device model, and what you did and what you saw. A screenshot or screen recording helps a lot.
The game says the realm is under maintenance
We're upgrading the servers. The game shows when we expect to be back and retries every minute on its own, so you can leave it open. Your nest, troops and items are safe while the realm is closed. If it takes much longer than the time shown, write to us.
My account is suspended
Accounts are suspended for breaking our Terms of Service, for example cheating or abuse in chat. The message in the game says until when. If you think it's a mistake, email company@isemi.io with your player ID and what happened. A person reviews every appeal, as described in our Terms.
Abuse in chat
Tap the player's name to open their profile, then Block to hide their messages on all your devices, or Report the message. Reports go to our team for review.
Purchases and refunds
Purchases are handled by Apple or Google. To request a refund, use the App Store (reportaproblem.apple.com) or Google Play (your order history). If an item you bought didn't arrive in the game, write to us with your player ID and the order number.
Your data and account
Read our Privacy Policy and Terms of Service. To delete your account and data, see Delete your account.